1. Introduction

These Terms & Conditions apply to purchases placed through viorqena.com, operated by Guangzhou Quanmai Network Technology Co., Ltd.

By placing an order, customers agree to the applicable purchase terms presented during checkout, subject to mandatory consumer protection laws.

2. Products and Descriptions

Viorqena™ offers lunch boxes and food containers. Product specifications, dimensions, capacities, materials, colors and features vary by item.

Information on heating, insulation, leak resistance and cleaning compatibility applies only when explicitly stated for the individual product.

3. Product Photography

Product images are intended to illustrate appearance and design. Colors may appear slightly different depending on screen settings, lighting and photography.

Material discrepancies or misleading descriptions will be reviewed under applicable consumer rights.

4. Pricing and Currency

Prices are presented in the currency shown on the website or during checkout.

Applicable shipping fees, taxes and other charges collected by the store will be disclosed before order confirmation.

Price changes for future sales will not automatically alter already accepted purchases.

5. Placing an Order

Customers should review product choices, quantities, checkout information and delivery details before submitting an order.

Orders may require payment authorization, stock verification or other normal processing checks.

6. Order Confirmation

An automated order confirmation may acknowledge the receipt of an order request. Contract formation and fulfillment obligations remain governed by the applicable laws and transaction terms.

If a purchase cannot be fulfilled, we will communicate the issue and arrange any required refund or payment reversal.

7. Payment

Available payment methods appear during checkout. Transactions may be processed by independent payment service providers.

For further guidance, see our Payment Security page.

8. Shipping and Delivery

Shipping availability, charges and delivery estimates depend on the destination, carrier and order details.

Please review our Shipping Policy and applicable checkout information.

9. Returns and Refunds

Return and refund requests are handled under our Return & Refund Policy and mandatory consumer laws.

Nothing in these terms removes legally protected remedies for defective, incorrect or nonconforming goods.

10. Responsible Product Use

Products should be used and maintained according to their individual instructions.

Customers should not assume a container is microwave-safe, dishwasher-safe, leakproof or suitable for hot food unless the specific product information confirms that feature.

Food should be stored and handled according to appropriate food safety practices.

11. Promotions

Promotions may have eligibility conditions, specific dates and limitations disclosed with the offer.

Offers cannot necessarily be combined unless expressly allowed.

12. Intellectual Property

Our original website materials, brand presentation and protected content may be owned by Viorqena™, its operator or relevant rights holders.

Unauthorized commercial copying or distribution is prohibited unless permitted by law or the relevant rights holder.

13. Liability and Consumer Protection

Any limitation of liability applies only to the extent permitted by law.

These terms do not exclude statutory rights, mandatory warranties or legal remedies that cannot be lawfully limited.

14. Applicable Law

Purchases and any related disputes are subject to the laws applicable to the relevant transaction.

Mandatory protections available to customers under applicable consumer legislation remain in effect.

15. Changes to the Terms

We may revise these terms for future transactions. Updates will be displayed on this page with the relevant date.

Revisions will not retroactively take away existing contractual or statutory rights.