1. Overview

This Shipping Policy applies to orders placed on the Viorqena™ website, operated by Guangzhou Quanmai Network Technology Co., Ltd.

Our goal is to communicate available delivery methods and assist customers throughout the shipping process.

2. Order Processing

After checkout, orders may undergo payment confirmation, address verification, inventory checks and fulfillment preparation.

Processing times depend on product availability, fulfillment capacity and other operational factors.

Any confirmed processing timeframe communicated for your order will apply subject to mandatory legal requirements.

3. Shipping Destinations

Available destinations depend on the shipping services supported by our checkout. If a destination is unavailable, an applicable delivery method may not be offered.

Please enter your complete delivery address to review shipping options.

4. Shipping Fees

Shipping fees, where applicable, are calculated and shown during checkout before payment confirmation.

Shipping charges may depend on delivery location, order details, carrier options and active promotions. Free shipping applies only when expressly offered under its stated conditions.

5. Delivery Estimates

Delivery estimates may vary by destination, carrier, customs requirements, holidays, weather and transportation conditions.

Unless expressly guaranteed, estimated dates are not fixed arrival commitments. We will honor any delivery-related rights required by applicable consumer law.

6. Confirmation and Tracking

Customers may receive an order confirmation at the email address provided during checkout.

If shipment tracking is available, details may be sent in a shipping notification or made accessible through the order status page.

Carrier tracking updates may require additional time to appear.

7. Delivery Address Accuracy

Please provide accurate recipient details, street address, building or apartment number, postal code and telephone number.

Contact customer care promptly if you need to correct an address. We cannot guarantee modifications after an order has been dispatched.

8. Customs and Import Charges

International deliveries may be subject to taxes, duties or other import-related charges.

Whether such charges are included in the order total depends on the checkout terms and destination requirements. Additional charges not collected at checkout may be payable separately when permitted by law.

9. Multiple Shipments

Where necessary, items in one order may be fulfilled in separate parcels. Each parcel may have its own tracking details when tracking is supported.

10. Delayed or Missing Deliveries

If your order appears delayed or undelivered, check the available tracking details and contact us with your order number.

We will review the shipment information and assist with relevant carrier inquiries where appropriate.

Any remedy will be determined under the circumstances and applicable consumer rights.

11. Damaged Packages

If your lunch box or food container arrives damaged, please contact us and provide photographs of the product and packaging when possible.

We will review the issue according to our Return & Refund Policy and applicable legal obligations.

12. Customer Support

For order tracking or shipping questions, email service@viorqena.com or call +86 157 9491 0763.