1. What does Viorqena™ sell?

Viorqena™ offers lunch boxes and food containers for everyday meal storage, organization and transport. Available sizes, materials and designs vary by product.

2. How can I choose the right size?

Check the capacity and dimensions on each product page. Consider the portion size, number of compartments and amount of space available in your bag.

3. Are all lunch boxes leakproof?

No. Leak resistance varies by design, lid, seal and intended use. Only rely on a leakproof or leak-resistant claim if it is expressly stated for the individual product, and follow any related usage instructions.

4. Can I use a lunch box in the microwave?

Microwave suitability is product-specific. Never assume a container or lid is microwave-safe without checking its instructions. Remove components or open vents when directed by the manufacturer.

5. Are the products dishwasher-safe?

Dishwasher suitability depends on the materials and construction. Review the individual product listing or care instructions before machine washing.

6. Can I put hot food in the container?

Temperature limits vary by product. Review the stated material and heat tolerance. Do not place hot food in an item unless the instructions support that use.

7. Are the lunch boxes insulated?

Insulation is not a universal feature. Check the specific listing for any temperature-retention information. Unless expressly stated, a lunch box should not be treated as a device that keeps perishable food at a safe temperature.

8. How should I clean my lunch box?

Follow the product's care instructions. Generally, clean food-contact surfaces before first use and after each use, rinse thoroughly where appropriate and dry before storing. Clean seals and removable components as directed.

9. How can I order?

Choose an available product, select any required options, add it to your cart and follow the checkout instructions. Review your address and the final order amount before confirming.

10. What payment methods are accepted?

The supported payment methods appear during checkout and may depend on your location and order. Please see our Payment Security page.

11. How long does shipping take?

Shipping and processing estimates depend on the destination, service and current fulfillment conditions. See our Shipping Policy and any estimates presented at checkout.

12. Can I change or cancel my order?

Contact us as soon as possible at service@viorqena.com. We will check the current fulfillment status. Changes are not always possible after dispatch.

13. How do I track an order?

When tracking is available, shipment information may be supplied by email or on the order status page. Carrier tracking updates may take time to appear.

14. What if an item arrives damaged or incorrect?

Contact customer support with your order number and clear photographs where appropriate. We will review the issue and explain the relevant remedies.

15. Can I request a return or refund?

Please review our Return & Refund Policy and contact us for instructions. Applicable legal consumer rights remain unaffected.

16. How can I reach customer service?

Email service@viorqena.com or call +86 157 9491 0763.

Customer service hours are 8:00 AM–10:00 PM daily (UTC+8).