VIORQENA™ · AFTER-SALES SUPPORT

Return & Refund Policy

Information about product concerns, return requests and refunds.

Last updated: October 20, 2026

1. Overview

Viorqena™ aims to assist customers with issues relating to lunch boxes and food containers purchased through our official website.

This policy describes the general steps for requesting returns, exchanges and refunds. Nothing in this policy limits mandatory consumer rights.

2. How to Start a Return

Contact service@viorqena.com with your order number, the relevant product and the reason for your request.

Customer care will provide the applicable process, return instructions and information concerning any eligibility requirements.

Any return window must be consistent with the conditions disclosed at purchase and applicable law.

3. Return Condition

For discretionary returns, items should generally be in their original condition, without unnecessary use, modification, damage or missing components.

Because lunch boxes are food-contact products, product hygiene and condition may be relevant to a discretionary return where lawful and properly disclosed.

These requirements do not remove legal rights concerning defective, incorrect or nonconforming goods.

4. Damaged, Incorrect or Defective Products

If your order arrives damaged, includes an incorrect item or appears defective, please contact customer care and provide photographs where appropriate.

We will review the concern and explain the applicable remedies, which may include replacement, repair where appropriate, return or refund, subject to relevant law.

5. Missing Components

If a lunch box arrives without an accessory or component that was included in the advertised product, please provide the order number, product details and a description of the missing item.

We will review the listing and order details and help determine an appropriate solution.

6. Change of Mind and Product Selection

If you ordered the wrong capacity, color, style or compartment configuration, contact our team to review available options.

Discretionary return eligibility is subject to the conditions communicated before purchase and any mandatory cancellation or withdrawal rights.

7. Return Shipping

Contact customer care before sending any package. When a return is appropriate, we will provide the relevant shipping instructions and return destination.

The company address shown below should not be treated as the designated returns facility without confirmation.

8. Return Shipping Costs

Responsibility for return costs depends on the reason for the return, the terms disclosed at purchase and the applicable legal requirements.

For discretionary returns, any customer-paid shipping costs should be communicated before the return is arranged.

Statutory remedies for incorrect or defective items remain unaffected.

9. Refund Processing

When a refund is due, it will be processed according to the applicable purchase terms and legal requirements.

Refunds are generally directed to the original payment method where supported. The time for funds to appear can vary by payment provider or financial institution.

10. Exchanges

Exchange availability depends on product stock, the circumstances of the request and applicable return conditions.

Contact our customer service team to discuss options before returning merchandise.

11. Order Cancellations

For cancellation requests, please contact us promptly. We will check whether processing or dispatch can be stopped.

Once an order has shipped, the normal cancellation process may no longer be available. Mandatory cancellation and withdrawal rights remain unaffected.