1. Introduction

Viorqena™ is operated by Guangzhou Quanmai Network Technology Co., Ltd. This Privacy Policy describes how information may be collected, processed, used, disclosed and stored in connection with our online store.

For privacy inquiries, contact service@viorqena.com.

2. Personal Information We May Collect

Depending on how you interact with our website, personal information processed may include:

• Your name, email address and telephone number.
• Shipping and billing addresses.
• Order information, selected products and purchase records.
• Customer service messages and information voluntarily provided.
• Device, browser, IP address and website usage data.
• Marketing preferences where you choose to provide them.

Payment service providers may process additional information necessary to authorize transactions.

3. How We Use Information

Personal information may be used to process and fulfill orders, arrange delivery, provide customer support, handle returns, maintain security, detect fraudulent activity, comply with legal obligations and improve website operation.

Where permitted, information may also be used for marketing communications in accordance with your preferences and applicable consent requirements.

4. Legal Basis for Processing

Where required by applicable privacy legislation, processing may be based on contract performance, compliance with legal obligations, legitimate interests or consent.

The legal basis depends on the relevant activity and the jurisdiction concerned.

5. Shopify and Third-Party Providers

Our store uses Shopify technology for online shopping functionality. We may also work with payment, shipping, hosting, customer service, security, analytics and other relevant providers.

These providers may process information to deliver their services, subject to their contractual obligations and applicable laws.

6. Cookies and Similar Technologies

Cookies and similar technologies may be used to support shopping carts, website preferences, security and store analytics.

Advertising-related technologies may also operate if such services are enabled. Where required, we will provide suitable consent and preference controls.

You may manage certain browser cookie settings on your own device.

7. Marketing Communications

If you subscribe to updates, we may send information about new lunch box products, promotions and store news where permitted by law.

You may unsubscribe using the link in relevant emails or contact our team. Necessary order communications may still be sent.

8. Disclosure of Information

Information may be disclosed to service providers when needed for order processing, delivery, payment, customer support, security or lawful business administration.

Information may also be disclosed where legally required or necessary to protect lawful rights.

9. International Processing and Transfers

Personal information may be processed in countries other than your country of residence because our online store and service providers may operate internationally.

Where required, applicable legal safeguards will be used for cross-border transfers.

10. Data Retention

Information is retained for as long as reasonably necessary for the purposes described in this policy, including order records, accounting, legal obligations and dispute resolution.

Specific retention periods depend on the relevant type of information and applicable requirements.

11. Data Security

Reasonable technical and organizational measures are intended to protect information against unauthorized access, disclosure and misuse.

Nevertheless, no method of online transmission or storage is completely risk-free.

12. Your Privacy Rights

Depending on the laws that apply to you, you may have rights to access, correct, delete, restrict or receive certain personal information, object to particular processing or withdraw consent.

Submit privacy requests to service@viorqena.com. We may need to verify your identity before fulfilling a request.

13. Children's Privacy

Our website is intended for general consumer shopping and is not specifically directed to children.

If you believe information relating to a child has been collected contrary to applicable law, please contact us.

14. External Links

Third-party links may lead to services governed by separate privacy policies. We encourage users to review the practices of external websites before providing personal information.

15. Policy Updates

We may revise this policy to reflect operational, technical or legal changes. Updates will be published on this page with a revised date.