1. Our Approach to Payment Security

Viorqena™ recognizes the importance of protecting payment and personal information during online purchases.

Our online store uses Shopify technology to support ecommerce operations. Payment processing arrangements may depend on the payment provider selected during checkout.

2. Accepted Payment Methods

Available payment methods are displayed at checkout and may vary according to destination, currency, provider eligibility and other transaction conditions.

A payment method should be considered supported only when offered during your checkout session.

3. Secure Checkout Connections

Secure web connections help protect information exchanged between your browser and online services.

Before entering payment information, confirm that you are using the intended store website and legitimate checkout pages.

No online payment system can guarantee that every security risk is eliminated.

4. Payment Service Providers

Payment transactions may be handled by external providers responsible for authorization, processing and related safeguards.

The handling and retention of payment credentials depend on the service and payment method involved.

5. Protecting Your Payment Details

Only enter sensitive payment credentials through the designated payment interface.

Viorqena™ customer service does not require your full card number, card verification code, online banking password or one-time verification code for routine order assistance.

Do not send sensitive payment credentials in ordinary email messages.

6. Payment Verification

Some transactions may require additional verification by a payment provider or financial institution.

If authorization is unsuccessful or an order is flagged for legitimate review, further steps may be necessary before fulfillment.

7. Currencies and Additional Charges

Prices and the store-collected order total will be displayed before payment submission.

Currency conversion or bank-related fees may apply depending on the payment provider and the customer's account arrangements.

8. Payment and Order Confirmation

After placing an order, customers may receive confirmation at the email address supplied during checkout.

Pending authorizations and completed charges may be displayed differently by payment institutions.

If you notice an unfamiliar or duplicate charge, contact our customer care team with non-sensitive transaction details.

9. Refunds

Approved refunds are generally processed through the original payment method where supported.

Refund processing and the timing of funds appearing in your account may vary by provider.

For eligibility and procedures, see our Return & Refund Policy.

10. Identifying Suspicious Messages

Be cautious of unsolicited messages asking for passwords, verification codes or payment details.

Do not follow unfamiliar payment links without verifying that they are legitimate.

You can contact us through the official email address published below if you are uncertain about a communication.

11. Personal Data and Privacy

Information associated with a payment or order may be processed for transaction administration, fraud prevention, customer support and legal compliance.

For additional information, please read our Privacy Policy.

12. Payment Support

If you experience a payment issue, contact service@viorqena.com or call +86 157 9491 0763.

Please provide your order reference, approximate transaction time and a brief explanation, without including full payment credentials.