How Can We Help?

Our customer care team welcomes questions about Viorqena™ products, order details, payment, shipping, returns and general store information.

Please use the official contact information listed on this page.

Email Support

Email: service@viorqena.com

For order inquiries, include your order number, the email address used at checkout and a brief explanation of your request.

For product-related concerns, photographs may help us review the issue.

Telephone Support

Phone: +86 157 9491 0763

Customer service hours are 8:00 AM–10:00 PM daily, China Standard Time (UTC+8).

International calling charges may apply depending on your telephone provider.

Product Questions

Need help understanding a lunch box's capacity, materials, compartment arrangement or cleaning requirements?

Please share the product name or website link. We can assist you with the information available for that item.

Order and Delivery Assistance

If you need help with an existing purchase, provide your order number so we can review the relevant information.

For available shipping methods and delivery estimates, please refer to our Shipping Policy.

Returns, Exchanges and Refunds

Before returning merchandise, contact customer care for the applicable procedure and return address.

Please review our Return & Refund Policy for further details.

Business Address Information

Our listed business address is provided for company identification and correspondence. It is not automatically a customer service counter, pickup location or return warehouse.

Please do not send packages there without receiving appropriate return instructions.